Customer Support Specialist - Poland

Permanent employee, Full-time · Warsaw

What you will be doing
We are looking for a Customer Support Superstar, who would join our team in Poland and whose main responsibility will be keeping our customers happy by quickly finding solutions to their issues and answers to their questions via appropriate channels. In this role you will be the first point of contact and yummy brand ambassador, who is willing to go the extra mile to ensure customer satisfaction.
 
In yummy we put our customers first in everything we do and the customer support team helps us to collect the feedback in order to improve our product and services according to the customers' needs.


What you will do:
  • Promptly respond to customer queries via email, live chat, phone, and social media channels
  • Ensure that appropriate actions are taken to resolve customers problems and concerns
  • Provide detailed information about the yummy product and services offered to the customers and guide them through our website
  • Communicate effectively with the customer support team.
  • Obtain and share customer feedback with colleagues and other departments so that the yummy product and services can be improved.
Skills & Requirements
  • Outstanding experience in working with customers
  • Superb verbal and written communication skills
  • Ability to work under pressure
  • Sound judgment and excellent problem-solving skills
  • Excellent time management and organizational skills
  • A positive attitude and the ability to build relationships with the customers
  • Fluency in Polish and English
As there is always room for self-development in yummy, we encourage you to apply even if some requirements listed above need a little bit of polishing.
Perks
  • You’ll be part of a great team that helps people eat healthier and save time from doing groceries.
  • As we grow, so will you! Our fast-paced, challenging environment offers you great opportunities for professional career growth.
  • You’ll be surrounded by the most friendly and supportive colleagues from all over the world
  • Start-up vibe and culture of entrepreneurial spirit, where all ideas are welcome
  • A high level of responsibility and ownership
  • Working in shifts, possibility to work from home
  • Opportunity to put your experience and knowledge into shaping our processes
  • Employee discounts (-40% on our meal kits)
About us

yummy is a high growth European online grocery company providing meal kit services in Estonia, Poland and expanding to a number of markets in Europe over the next year. In Estonia yummy is represented as Clean Kitchen.

yummy’s meal kits take away the pain of planning and shopping groceries for the family

yummy’s customers open our app or website, choose the food they like and we send precisely portioned ingredients to their home.

Our purpose is to help our customers to save time and money on groceries, live a healthy life with a varied diet, while making cooking rewarding, groceries easy and  reducing the food waste.

yummy with Clean Kitchen recipe meals kits has been come immensely popular in Estonia, growing over 100% per quarter since its launch in June 2020. It’s now launching its service in Poland and over the next years entering a number of markets in Europe where there is little or no competition in the meal kit space.
We are looking forward to hearing from you!
Thank you for considering a career at Clean Kitchen. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@cleankitchen.ee.

Please upload any documents that you want to include with your application. CV and cover letter are required, and you should also attach copies of your references and certificates.

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